Terms & Conditions

1. About Droplytics

Droplytics Ltd (Droplytics, we, us or our) is a private company limited by shares incorporated in England and Wales under company number 17081668.

Our registered office is Flat 3, Nico House, 8 Station Square, Romford, Essex, England, RM2 6BY. You can contact us at support@droplytics.io.

2. Who these Terms apply to

These Terms apply to each person or organisation that accesses or uses the Platform (you or User). You must be at least 18 years old and have legal capacity to enter into a binding contract. If you use the Platform for an organisation, you confirm that you have authority to bind that organisation.

Some statutory consumer protections apply only where you act wholly or mainly outside your trade, business, craft or profession. Where you use Droplytics for a business purpose, you may not be a consumer for those purposes.

3. The Platform and current product scope

Droplytics is a software-as-a-service platform for dropshippers, e-commerce operators and direct-to-consumer sellers. The precise features, limits, included stores, advertising volume, support level and integrations for each plan are those shown at checkout or on the pricing page when you subscribe. Demonstrations and illustrative metrics may use sample data unless expressly stated otherwise.

• Market Radar: product, brand, category, supplier, demand, price, margin, advertising, geography and risk intelligence.
• Build Your Store: hosted storefront, branding, pricing, checkout, order and payout tools.
• Ad Studio: advertising concepts, images and copy, User-provided creative and optional third-party advertising connections.
• Saved Library and dashboards: private saved products, brands and advertisements, visualisations and research workflows.
• Third-party e-commerce, supplier, payment, advertising, analytics and fulfilment integrations, plus other features introduced over time.

4. Accounts and security

You must provide accurate, current and complete account information, keep credentials confidential, use reasonable security measures and tell us promptly about suspected compromise. You are responsible for account activity except to the extent caused by our breach. Accounts and plan entitlements may not be shared, sold or transferred without written permission.

5. Trials, subscriptions, prices and payment

Droplytics may offer monthly, annual, trial, promotional or other plans. Current pricing and applicable features are displayed before checkout. A paid or discounted trial that converts to a subscription will state its price and duration, the later price, billing frequency and cancellation method. Unless cancelled in time, subscriptions renew automatically.

Taxes may be added where legally applicable. You authorise us and our payment provider to collect amounts properly due. Failed or reversed payments may be retried and paid features suspended.

Payment-enabled Store features require an eligible Stripe Connected Account and acceptance of Stripe's applicable terms. Stripe supplies regulated payment services directly to you; Droplytics is not a bank, payment institution or custodian of customer funds. You authorise necessary information exchange and instructions between Droplytics and Stripe. Stripe may verify you, impose requirements, delay payouts, reject transactions or suspend services under its terms. Applicable Stripe and Droplytics fees are disclosed through the Platform or Stripe.

6. Cancellation, renewal and consumer cooling-off rights

You may turn off renewal or cancel through your account or by contacting support@droplytics.io. Unless checkout states otherwise, cancellation stops future renewal and paid access continues until the end of the current paid period.

Applicable statutory cooling-off, refund, price-reduction, repeat-performance, repair and other mandatory rights are unaffected. We may send notices about trials, renewals, prices or cancellation where required or reasonably useful.

7. Refunds

Except where required by law, amounts paid for a billing period are not refundable merely because you stop using the Platform or cancel part-way through it. Mandatory remedies for defective, misdescribed or non-conforming services remain unaffected.

8. Prices and price fluctuations

Store product prices may change. Third-party supplier prices, availability, shipping, currency movements and charges may influence displayed prices. The applicable purchase price is the price shown at checkout. Once accepted, an order will not increase solely because the supplier later changes price. Before acceptance, a material discrepancy may be corrected with a choice to proceed or receive a full refund. A displayed price does not guarantee a supplier will continue offering the same terms.

9. User stores, sales and third-party customers

If you create or operate a storefront, you remain the merchant or seller to your customers unless expressly agreed otherwise. You are responsible for products, claims, pricing, taxes, customer terms, returns, refunds, consumer rights, safety, import/export compliance and other sales obligations.

Droplytics provides software and workflow tools. It is not the manufacturer, supplier, marketplace seller, payment institution, advertising platform or fulfilment carrier merely because the Platform connects to those services.

10. Third-party services and integrations

The Platform may interoperate with suppliers, payment processors, advertising and e-commerce platforms, hosting and analytics providers. Their terms and privacy practices also apply. You authorise information and instructions reasonably needed for integrations you enable. We do not control third parties or accept responsibility for their independent acts, outages, policies, restrictions, pricing or performance, while remaining responsible for our own non-excludable obligations.

11. Advertising and AI-assisted outputs

Automated or AI-assisted features may generate or transform text, images, recommendations, rankings and estimates. Outputs may be inaccurate, incomplete, non-unique or unsuitable. You must review outputs and ensure advertisements, claims and creative comply with law, intellectual-property rights and platform policies.

Before activating advertising, you are responsible for checking targeting, budget, creative, landing pages and campaign settings. No draft, recommendation, score or asset guarantees approval, reach, sales or profitability.

12. Market, supplier and commercial data

Market Radar information may be delayed, incomplete, estimated, modelled or affected by third parties. Confirmed, verified, supplier-match, margin, demand, risk, trend and ranking labels describe our methodology or available data, not warranties about products, suppliers, compliance, demand, quality, delivery or profitability.

You remain responsible for commercial, legal and supplier due diligence. The Platform does not provide financial, investment, tax, legal or regulated professional advice.

13. User content and permissions

User Content includes data, branding, product information, images, copy, files and instructions you submit or connect. You retain ownership and grant Droplytics a worldwide, non-exclusive, royalty-free licence for the period reasonably needed to host, copy, process, transmit, modify and display it solely to provide, secure, support and improve the Platform and comply with law.

You confirm you hold necessary rights. You must not provide unlawful, infringing, fraudulent, defamatory, malicious or privacy-invasive content. We may remove or restrict content where reasonably necessary.

14. Droplytics intellectual property and licence

Droplytics and its licensors retain all rights in the Platform, software, interfaces, branding, designs, databases, models, methodologies and documentation. Subject to these Terms and applicable fees, you receive a limited, revocable, non-exclusive, non-transferable and non-sublicensable right to lawful use during your subscription.

Except where law expressly permits, you must not copy, scrape, systematically extract, reproduce, redistribute, sell, sublicense, reverse engineer, decompile, bypass controls, build a competing dataset or service from, or commercially exploit the Platform without written permission.

15. Acceptable use

• Do not access systems without authorisation, introduce malware, overload infrastructure or interfere with security.
• Do not use bots or automated extraction except through an expressly provided interface or API.
• Do not infringe intellectual-property, privacy, data-protection, consumer, advertising or other rights.
• Do not impersonate, commit fraud, manipulate metrics or bypass plan, store, usage or payment limits.
• Do not train, develop or benchmark a competing product using protected Platform content without agreement.

16. Availability, maintenance and changes

We aim for reliability but do not promise uninterrupted or error-free availability. Maintenance, security work, third-party outages, internet failures and development may affect service. Features may change where reasonably necessary. Core paid functionality will not deliberately be removed during a paid period without reasonable cause; mandatory remedies remain unaffected.

17. Suspension and termination

We may suspend or terminate access for non-payment, material or repeated breach, fraud, security risk, unlawful activity, third-party requirements or legal obligations. Where appropriate, we will give notice and a reasonable opportunity to remedy; immediate action may be taken to prevent material harm. On termination the licence ends, while provisions intended to survive continue.

18. Consumer statutory rights

Consumer digital content and services must meet applicable statutory standards, including description, satisfactory quality, fitness for purpose and reasonable care and skill. These Terms do not replace those rights.

19. Liability

Nothing excludes liability where unlawful, including death or personal injury caused by negligence, fraud, fraudulent misrepresentation or non-excludable consumer liability. For consumers, we are responsible for foreseeable loss caused by our breach or lack of reasonable care and skill.

For business Users, we are not liable for indirect or consequential loss, profit, revenue, business, opportunity, goodwill, anticipated savings or data. Our aggregate liability in a 12-month period will not exceed the greater of US$100 and subscription fees paid or payable in the preceding 12 months, except where liability cannot lawfully be limited.

20. Indemnity for business Users

Business Users indemnify Droplytics against third-party claims, losses and reasonable costs arising from unlawful User Content, products or storefront sales, or material breach of sections 8, 12 or 14, except to the extent caused by Droplytics. This does not apply to consumers.

21. Data protection and privacy

We process personal data as described in our Privacy Policy and under applicable UK data-protection and electronic-communications law. Appropriate processing terms may apply where we process data solely on an enterprise customer's documented instructions.

22. Changes to these Terms

We may update these Terms for law, security, third-party services or Platform changes. The current version will be published and reasonable notice provided for material changes to an existing paid subscription unless urgency requires otherwise. Accrued statutory rights remain unaffected.

23. General

An unlawful provision will be modified minimally or severed without affecting the rest. Delay is not waiver. You may not assign your account without consent. We may transfer obligations during a reorganisation, financing or sale if mandatory consumer protections are not reduced. No third party has rights under the Contracts (Rights of Third Parties) Act 1999.

24. Governing law and courts

These Terms and related non-contractual obligations are governed by England and Wales law. UK consumers retain applicable mandatory protections and may have home-jurisdiction court rights. Business Users submit to the exclusive jurisdiction of England and Wales courts.

25. Contact

Questions, support requests and notices may be sent to support@droplytics.io. Our website is droplytics.io.