Terms & Conditions

1. ABOUT US

Droplytics Ltd (company number: 17081668) is a company incorporated in England and Wales with its registered office at 25a Crescent Rise, Luton, England, LU2 0AT (“Droplytics”, “we”, “us”, “our”).

2. DEFINITIONS

• “Platform” means the Droplytics web application, analytics tools, databases, dashboards and associated software made available via https://droplytics.io;
• “User” means any person who accesses or uses the Platform;
• “Subscription” means the paid access plan granting use of the Platform.

3. SERVICE DESCRIPTION

Droplytics provides a software-as-a-service (“SaaS”) Platform designed to assist e-commerce and dropshipping businesses with product research and market insights. Features may include:

• product trend analytics;
• market intelligence data;
• product research tools;
• data visualisation dashboard;
• aggregated marketplace insights.

The Platform provides analytical insights only and does not guarantee commercial success or business outcomes.

4. ACCOUNT REGISTRATION

To access the Platform you must:

• provide accurate and complete information;
• keep login credentials secure and confidential;
• promptly update account information where appropriate.

You are responsible for all activity on your account. You must be at least 18 years old to use the Platform. Droplytics reserves the right to suspend or terminate accounts suspected of fraudulent or abusive behaviour.

5. SUBSCRIPTION

Access to the Platform is provided on a subscription basis.

Subscription fees:

• $8.60 per month (plus VAT where applicable).

By purchasing a subscription you agree that:

• payment will be charged monthly;
• subscriptions automatically renew unless cancelled;
• payment processing may be handled by third-party providers.

If payment fails, we may suspend or restrict access to the Platform until payment is received.

6. CANCELLATION

You may cancel your subscription at any time via your account settings. Cancellation takes effect at the end of the current billing cycle. Unless required by law:

• subscription fees are non-refundable;
• partial billing periods are not refunded.

7. INTELLECTUAL PROPERTY

All intellectual property rights in the Platform including:

• algorithms;
• analytics models;
• data aggregation systems;
• software code;
• branding;
• design;
• proprietary databases.

belong exclusively to Droplytics Ltd. You receive a limited, non-exclusive, non-transferable licence to access the Platform during your subscription.

You may not:

• copy, reproduce or redistribute Platform data;
• scrape or extract data from the Platform;
• reverse engineer the Platform;
• resell or commercialise the Platform data;
• create competing services using Platform data.

8. DATA ACCURACY DISCLAIMER

The Platform provides analytical insights and market intelligence. While we aim to provide accurate data:

• the information is provided for informational purposes only;
• we do not guarantee accuracy or completeness;
• data sets may be incomplete or delayed;
• analytics are generated using automated models.

The data does not constitute financial, investment or business advice. Users remain solely responsible for any commercial decisions made using the Platform.

9. ACCEPTABLE USE

You must not:

• scrape or harvest Platform data, including by the use of bots or automated scarping tools;
• attempt to reverse engineer the Platform;
• attempt to gain unlawful access to the Platform;
• use the Platform for unlawful purposes;
• interfere with Platform security;
• attempt to bypass subscription controls.

We may suspend accounts that breach these rules.

10. PLATFORM AVAILABILITY

We aim to keep the Platform available at all times but do not guarantee uninterrupted service. The Platform may be unavailable due to:

• maintenance;
• technical failures;
• infrastructure outages;
• third-party service disruptions.

Droplytics is not liable for temporary service interruptions.

11. THIRD-PARTY SERVICES

The Platform may rely on or integrate with third-party services including:

• hosting providers;
• payment processors;
• analytics providers.

Droplytics is not responsible for the availability or performance of such third-party services.

12. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Droplytics shall not be liable for:

• loss of profits;
• loss of revenue;
• loss of business opportunity;
• loss of anticipated savings;
• loss of data;
• business interruption;
• indirect or consequential losses.

Total liability arising out of or in connection with the Platform shall not exceed the total subscription fees paid by the user in the 12 months preceding the claim.

Nothing in these Terms excludes or limits liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• any liability that cannot legally be excluded under English law.

13. INDEMNITY

Users agree to indemnify and hold Droplytics harmless against any claims, damages, liabilities, costs or expenses arising from:

• misuse of the Platform;
• breach of these Terms;
• violation of applicable laws.

14. TERMINATION

Droplytics may suspend or terminate access where:

• these Terms are breached;
• payment obligations are not met;
• the Platform is misused.

Upon termination:

• access to the Platform will cease;
• licences granted under these Terms terminate immediately.

15. CHANGES TO THE PLATFORM

Droplytics may modify, update, or discontinue features of the Platform at any time. Where material changes to these Terms are made, users will be notified via the Platform. Continued use of the Platform constitutes acceptance of updated Terms.

16. DATA PROTECTION

Droplytics processes personal data in accordance with applicable UK data protection laws including the UK GDPR. Further information is provided in our Privacy Policy.

17. FORCE MAJEURE

Droplytics shall not be liable for failure to perform obligations due to events beyond reasonable control including:

• natural disasters;
• cyber attacks;
• infrastructure outages;
• government action.

18. GOVERNING LAW

These Terms are governed by the law of England and Wales.

19. CONTACT

For questions regarding these Terms please contact: support@droplytics.io